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The Namola Panic Tracker: Testing your device

Testing your panic device will put your mind at ease that, in the event of a real emergency, you will know how to use it. Here are a couple of tips to make sure that you are testing and using the device correctly: 

If you are testing for the first time, test outside

This gives the device the chance to initially link with the satellites giving Namola your GPS coordinates. After your first test outside, you can literally test it anywhere, anytime and (provided you have charged it) it will work. 

 

Check that your device is charged

You can do this by going to the Devices tab in your Namola App. 

 

Carry your device with you

Your panic device is for your personal safety. You never know when an emergency will strike and access to your panic device is key in keeping you safe. It is also a good idea for your device to from place to place with you, to update your real-time location. In the event of an emergency, we will be able to send you the fastest possible help from Armed response or private medical response. 

 

Answer your Panic Tracker

Your device will auto-answer when the Namola Operator calls. It is important (especially if your device is on mute) to tell to your operator that you are just testing your device. 

 

Testing your Panic Tracker

  • Hold down the “SOS” button: You hear it beep (or feel it vibrate if it is on mute).
  • Wait for a Namola operator to call you back: This will happen in under a minute. You will know Namola is calling when you hear your panic button ring (or vibrate if on mute mode). 
  • Say hello to the Namola Operator: Your device will auto answer, so let it ring twice and then say hello to your operator on the other line.

 

How often should I test my device? 

The more often the better in our minds, but we do suggest that you test the device at least once a month, to give you the peace-of-mind that should you need it, it will work. 

 

If your Panic Tracker is not working, try troubleshooting it or contact customer support by sending an email or a WhatsApp to 063 708 4989