DStv

FAQ's

• What is Namola?
• What is the Namola offer for DStv account holders?
• Who can add Namola to their DStv bill?
• How do I take up Namola and add a subscription to my DStv bill?
• Do I need to use the same number / email address I use for DStv when signing up for Namola?
• How will I know if my Namola subscription was successfully added to my DStv bill?
• Is my Namola Plus subscription active immediately after successfully adding it to my DStv bill?
• How many Namola subscriptions can I add to my DStv bill?
• If I already have a Namola subscription can I add it to my DStv bill?
• Can I add Namola to my DStv bill if pay for my DStv subscription on a contract?
• Do I need to be using a particular payment method or paying via debit order to add Namola to my DStv bill?
• What happens if I don’t pay my DStv subscription?
• What happens when I reconnect my DStv? Is Namola automatically reconnected or do I need to request for reconnection of Namola separately?
• If I schedule a disconnection for my DStv, does this automatically mean my Namola subscription will be disconnected on the same day as my DStv?
• What happens to my Namola subscription if I cancel my DStv subscription?
• Can I cancel Namola subscription mid billing cycle and be billed pro-rata?
• I want to keep Namola but stop paying for it via my DStv bill. How do I do this?
• How do I cancel or change my Namola subscription?
• Do my DStv and Namola subscription dates fall on the same day or can they be different?
• Who do I call if I have a technical query relating to Namola services or their app?
• Who do I call if I have a query relating to my Namola billing?
• Who do I call if I have an emergency?
• I am unable to add Namola to my DStv bill?
• Is Namola available via the DStv app or website?

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