Troubleshooting the Namola Panic Tracker

If your Panic Tracker is not sending an alert, sending a delayed alert, switching itself off or showing an incorrect location it can often be easily solved by troubleshooting the Panic Tracker with these steps.

If your Panic Tracker is not working as shown in the video above, click on the statement below that best describes your Panic Tracker issue, to start troubleshooting:

My Namola Panic Tracker is not sending an alert
- Click the above link to be redirected to the correct steps.
My Namola Panic Tracker is sending a delayed alert

- Click the above link to be redirected to the correct steps.

My Namola Panic Tracker is switching itself off (i.e. you. are not switching it off yourself nor is it running out of battery)
- Determine whether the Panic Tracker is:

- - Offline (Blue light on the side is still flashing). If so, click here.
  - Is the device actually switching off? (no lights on the device). If so, click here.

The battery on my Panic Tracker is not lasting
- Your Panic Tracker is like a very small cellphone and needs to be charged on a daily basis. If you are charging your Panic Tracker on a daily basis and your Panic Tracker is lasting less than 24 hours, click here to troubleshoot.
The location on my Panic Tracker is incorrect

- Click the above link to be redirected to the correct steps.

My Panic Tracker I cannot hear the operator when they call me on my device, but they can hear me.
- Click the above link to be redirected to the correct steps.

Troubleshooting steps:

Step 1: Is the Panic Tracker on, and online?

What is your blue light doing?

It is showing me a single flash	Good, it is connected to the GPS.	Click here
It is blinking constantly	Your battery seems to be low	Click here
It is showing a long blue flash	Your device is searching for GPS	Try switching the device off (hold down the SOS button and the call button on the side of the device, simultaneously). Switch it on whilst outdoors, and test again. If it is still showing a long blue flash after you switch it back on please contact us via this form and we will contact you ASAP.

What is your green light doing?

It is showing a double flash	It does not seem like the signal is sending. Are you pressing the SOS button hard enough to hear the beep and feel the vibration of the Tracker?	Yes and it is still not sending an alert Please contact us via this form and we will contact you ASAP.
It is showing a long flash	Your device is searching for mobile signal	Please could we ask you to test your device in a different location to see if it sends an alert. If the green light changes to a double flash please try testing the device again. If it does not double flash please contact us via this form we will contact you ASAP.
It is showing a solid green light	There is an error with your sim card	Contact us via this form and we will contact you ASAP.

Step 2: Is it a charging issue?

Your Panic Tracker should be charged on a daily basis. You can monitor the battery level of your device via the Namola App (under the Devices tab). You will receive a push notification from Namola when the battery is low or when the battery has run out, but it’s best to charge your Panic Tracker on a daily basis.

Tip: Keep your charger somewhere convenient so you remember to charge your device daily

Has the Panic Tracker been charged recently? You can check your Panic Tracker's battery on your Namola App > Devices	My battery is low. Please charge your device My battery is low but I just charged the device Next step
Does the Panic Tracker vibrate when you place it in the charging dock and can you see the red light on the docking station?	Yes. Leave your Panic Tracker on charge overnight. If your battery is still low in the morning, fill in this form and we will be in touch. No, make sure you are placing it into the charging dock correctly (you should feel a slight but distinct 'click' as it fits into place. If you have done this and it is still not working, move on to the next step.
The docking station may be faulty. Try plugging the micro USB directly into the Panic Tracker (the USB socket is on the side of the device). You will know if the Tracker is charging if the blue light remains on, with no blinking. You can also see how to do this by watching this video.	Yes, this is working. Fill in this form to get a new charging dock. No this is still not working. Next step.
Plug your USB cable into another plug adapter and try charging the Panic Tracker again.	Yes, this is working. Fill in this form to get a new plug adapter. No this is not working either. Next step.

If your battery is lower than 30% the Tracker will switch to a low power mode to conserve the remaining battery. The GPS will remain active and log locations in its memory, so you may receive a delayed alert via the Namola App when the Panic Tracker is next charged.

Step 3: Is it a network connection error:

If the green light is not flashing it could indicate that there is a problem with a connection to the Vodacom network.

Is there a known issue with Vodacom in the area that you are testing?

Yes there is. Please contact us via this form and we will contact you ASAP.
If no, please click here.

Step 4: Is it a faulty Panic Tracker:

Is your device switching off by itself (i.e. there are no lights on the side of the device)

Yes. Does it switch back on when you are charging it (i.e. the lights on the side go back on)? Please contact Customer support via this form and we will contact you with next steps.

Is your Panic Tracker damaged?

Are there any cracks in the Tracker?
Has the Tracker come into contact with water?
is the back of the device corroded?

Yes. Please contact Customer support via this form and we will contact you with next steps.

I have tried everything above and the Tracker is still not sending an alert

Please contact us via this form and we will contact you ASAP.