Not receiving any push notifications on your iPhone?

How to resolve this issue

If you are not getting any push notifications when your loved one leaves or arrive at a location, then there are two ways to fix this:

WhatsApp Image 2020-07-30 at 13.50.11

Try the following:

 

(1.) Disable push notifications for the Namola app in your phone's notification settings

- Settings WhatsApp Image 2020-07-30 at 14.11.26  > Search and click on the Namola App from the list of apps you see

 

     WhatsApp Image 2020-07-30 at 14.14.28            WhatsApp Image 2020-07-30 at 14.02.58

(2.) Hard close the app 

- Double-tap your iPhone's "Home" button > swipe the Namola App up

WhatsApp Image 2020-07-30 at 14.09.52

 

(3.) Re-open the app and Allow notifications

- When you reopen the app, your phone will prompt you to Enable notifications for chat, and to receive emergency alerts from loved ones.

 

Open Settings > Notifications > Allow Notifications

 

WhatsApp Image 2020-07-30 at 14.26.10    WhatsApp Image 2020-07-30 at 14.14.28    WhatsApp Image 2020-07-30 at 14.01.39

 

If not resolved after you have followed the above steps, then do the following:

 

(1.) Sign Out  (NB! - Make sure you check your profile for the email address you used when you signed up)

- Click on Profile (bottom right corner) > Scroll to the bottom > Sign Out

WhatsApp Image 2020-07-30 at 15.46.28 (1)

 

(2.) Sign up > Receive 4-digit one-time pin > Enter

(make sure you enter your mobile number and associated email address)

WhatsApp Image 2020-07-30 at 15.52.04     WhatsApp Image 2020-07-30 at 15.55.35      WhatsApp Image 2020-07-30 at 15.58.55

 

If prompted to allow notifications, see "(3.) Re-open the app and Allow notifications

 

Didn't find what you were looking for? Email our support desk or send us a WhatsApp to 063 708 4989