Managing your Namola Panic Tracker

Everything you need to know about managing your Namola Panic Tracker in the latest version of the Namola App

Where do I manage my Panic Tracker? 

Linking your Panic Tracker with your Namola App:

1. Go into your Namola app
2. Tap on the Profile tab > Manage Devices
3. Tap Add
4. Scan the barcode behind the device or on the box or send us an email for your code
5. When the app asks you, who will make use of the device,  select "myself".

How do I assign a Panic Tracker to someone else? 

There are two ways to assign the Panic Tracker to someone else: 

• Option 1: Link the Panic Tracker to your own Namola App profile. 

This option is the best option when the person that you purchased the Namola Panic Tracker for does not have a mobile phone with their own Namola app, such as your child or elderly parent. To set up the Panic Tracker follow these simple steps: 

1. Tap on the Profile tab > Manage Devices
2. Tap Add
3. Scan the barcode behind the device or on the box or send us an email for your code
4. When the app asks you, who will make use of the device,  select "someone else" and enter the person's details.
5. When the SOS button is pressed, their information will reflect.

• Option 2: Link the Panic Tracker to their Namola app.

This option is the best option when the person that you purchased the Namola Panic Tracker for does have a mobile phone and has their own Namola app.  

1. Tap on the Profile tab > Manage Devices
2. Tap Add
3. Scan the barcode behind the Panic Tracker or on the box or send us an email for your code
4. When the app asks them, who will make use of the device,  select "myself".

Sending an alert with your Panic Tracker: 

• Hold down the “SOS” button: You hear it beep (or feel it vibrate if it is on mute).
• Wait for a Namola operator to call you back: This will happen in under a minute. You will know Namola is calling when you hear your Panic Tracker ring (or vibrate if on mute mode). 
• Say hello to the Namola Operator: Your Tracker will auto answer, so let it ring twice and then say hello to your operator on the other line.

Adding emergency contacts onto your Panic Tracker: 

You will need to add your loved ones as emergency contacts on your Panic Tracker (as well as share your location with them in-app) to ensure that they are notified when you push your Panic Tracker. You can do this by following these steps: 

• Tap on the Profile tab > Manage Devices
• Tap on your Panic Tracker
• Scroll down to emergency contacts
• Tap “Add Contact”. 
• Tap "Save" or "Done" in the top right-hand corner

Your trusted loved ones can also track your device. You will need to enable the “Contacts Can Track” toggle just below where you have added your Emergency Contacts. You can also track your own Panic Tracker in the location tab in the Namola app. 

Other settings for the Panic Tracker:

You can maintain your settings for your Panic Tracker by tapping the Profile tab > Manage Devices > Your Panic Tracker.

• “Who will use this device” tell us who will be using the Panic Tracker. Will it be yourself, or do you intend on giving it to a loved one?
• Who to contact first serves as a guide to the Namola Response Centre whether we should try calling the device first or your phone. Generally, it’s best to leave it as “This Device”.

Adding special instructions:

You can add additional special instructions by tapping the Profile tab > Manage Devices > Your Panic Tracker

• Live in a secure complex? Tell us the name and contact number of your complex security so that we can contact them in the case of an emergency at your house. 
• Have special instructions to get into your house?
• Giving your device to your child or an elderly parent? Give us any special instructions regarding their safety (such as medical conditions)

Unlinking your Namola Panic Tracker:

You can remove the Namola Panic Tracker from the Namola App by tapping the Profile tab > Manage Devices

• Tap the device that you wish to unlink 
• Scroll down to the bottom of the page and select Remove Device. 

The device may now be linked to another user’s Namola App with these instructions.

My Panic Tracker isn't working. 

Please visit this article to troubleshoot your Panic Tracker

 

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