If your Panic Tracker is not sending an alert, sending a delayed alert, switching itself off or showing an incorrect location it can be easily solved by troubleshooting the Panic Tracker with these steps.
If your Panic Tracker is not working as shown in the video above, click on the statement below that best describes your Panic Tracker issue, to start troubleshooting:
- My Namola Panic Tracker is switching itself off
- Determine whether the Panic Tracker is:
- The battery on my Panic Tracker is not lasting
- Your Panic Tracker is like a very small cellphone and needs to be charged on a daily basis. If you are charging your Panic Tracker on a daily basis and your Panic Tracker is lasting less than 24 hours click here to troubleshoot
- The location on my Panic Tracker is incorrect
Step 1: Is the Panic Tracker on, and online?
What is your blue light doing?
|It is showing me a single flash||Good, it is connected to the GPS.||Click here|
|It is blinking constantly||Your battery seems to be low||Click here|
|Is it showing a long blue flash?||Your device is searching for GPS||Try switching the device off (hold down the SOS button and the call button on the side of the device, simultaneously). Switch it on outside and test again. If it is still showing a long blue flash after you switch it back on please contact us via this form|
What is your green light doing?
|It is showing a double flash||Are you pressing the SOS button hard enough to hear the beep and feel the vibration of the Tracker?||Yes and it is still not sending an alert
|It is showing a long flash||Your device is searching for mobile signal||
Please could we ask you to test your device in a different location to see if it sends an alert. If it does not send an alert in a different location. If the green light changes to a double flash please try testing the device again. If it does not please contact us via this form
|It is showing a solid green light||There is an error with your sim card||Contact us via this form|
Step 2: Is it a charging issue?
Your Panic Tracker should be charged on a daily basis. You can monitor battery level via the Namola App. You will receive a push notification from Namola when the battery is low or when the battery has run out, but it’s best to charge your Panic Tracker on a daily basis.
Tip: Keep your charger somewhere convenient so you remember to charge your device daily
Has the Panic Tracker been charged recently? You can check your Panic Tracker's battery on your Namola App > Devices
My battery is low.
My battery is low but I just charged the device
|Does the Panic Tracker vibrate when you place it in the charging dock and can you see the red light on the docking station?|
|The docking station may be faulty. Try plugging the micro USB directly into the Panic Tracker (the USB socket is on the side of the device). You will know if the Tracker is charging if the blue light remains stagnant.|
|Plug your USB cable into another plug adapter and try charging the Panic Tracker again.|
If your battery is lower than 30% the Tracker will switch to a low power mode to conserve the remaining battery. The GPS will remain active and log locations in its memory, so you may receive a delayed alert via the Namola App when the Panic
Tracker is next charged.
Step 3: Is it a network connection error:
If the green light is not flashing it could indicate that there is a problem with a connection to the Vodacom network.
|Is there a known issue with Vodacom in the area that you are testing?||
Step 4: Is it a faulty Panic Tracker:
|Is your device switching off by itself (i.e. there are no lights on the side of the device)||
Is your Panic Tracker damaged?
|I have tried everything above and the Tracker is still not sending an alert||