Sending an SOS with Namola

There are three different ways that you can request assistance on the Namola App.

You can now report emergencies in 2 ways:

  1. Tap and select
  2. On behalf of another person

Tap and select

This is the best way to tell us that you need help in an emergency

  • Simply tap the SOS button and then select the relevant emergency type button to activate an alert.

You can also view the incident detail via the information icon in the chat screen 

On behalf of another person

You can now request emergency assistance on behalf of your loved ones (See: How to add emergency contacts). With this incident we will contact you, however, the information that the Namola Operator will receive will be that of your loved one. The operator will therefore be able to see the location of your loved one and send help to them if need be. This feature is very useful if you suspect that a loved one is in danger, e.g. that your child might have been abducted or that your partner has possibly been hijacked.

  • Simply slide up the contact drawer, select the contact you would like to request help for, and select the SOS button next to their name to activate an alert.


Sending a Chat to the Namola Operator when my incident is open

When you request assistance through the Namola App, you will receive a chat message from the operator that is coordinating your emergency. You can reply to the operator through the chat. 

Screenshot 2020-10-27 at 13.00.13

If you minimise the chat but then need to send another message via the chat feature to the Namola Operator, you can tap on the red SOS button to reopen the chat messages.

Screenshot 2020-10-27 at 13.08.49

You can also now add images to the chat


Test incidents on Namola

Due to our increase in users and thus real incidents, we have made the decision to only do call back’s on real incidents. Users are still welcome to test the app, but instead of a call, will receive a message acknowledging the test. You are welcome to close your own test call when prompted to “close” the incident. Alternatively, the system will close your test after 10 minutes.

You can test Namola with these easy steps: 

1. Tap on the SOS button in the Namola app

2. Tap "Test" 

3. A message will come up from Nomsa from Namola Support confirming your test. 

4. To close the incident, type "Close" into the text section.


Please note: In a real emergency, a Namola Response Centre Operator will call you and confirm your emergency.


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