How do I request assistance?

There are three different ways that you can request assistance on the Namola App.

01 - PNG_Namola Logo - Colour-Jul-15-2020-10-06-27-03-AM

You can now report emergencies in 3 ways:

  1. Tap and select
  2. 3-second hold
  3. On behalf of another person

 

Tap and select

This is the best way to tell us that you need help in an emergency

  • Simply tap the SOS button and then select the relevant emergency type button to activate an alert.
Tap & Select

You can also view the incident detail via the information icon in the chat screen 

 

3-second Hold

This is the quickest way to request assistance when you don't have time to select your emergency type. It is useful for life-threatening emergencies and when training your child how to use the app.

  • Simply hold down the SOS button for 3-seconds to activate an alert.
Namola Basic SOS  5

 

On behalf of another person

You can now request emergency assistance on behalf of your loved ones (See: How to add emergency contacts). With this incident we will contact you, however, the information that the Namola Operator will receive will be that of your loved one. The operator will therefore be able to see the location of your loved one and send help to them if need be. This feature is very useful if you suspect that a loved one is in danger, e.g. that your child might have been abducted or that your partner has possibly been hijacked.

  • Simply slide up the contact drawer, select the contact you would like to request help for, and select the SOS button next to their name to activate an alert.
On behalf of - SOS

 

Sending a Chat to the Namola Operator when my incident is open

When you request assistance through the Namola App, you will receive a chat message from the operator that is coordinating your emergency. You can reply to the operator through the chat. 

 

If you minimise the chat but then need to send another message via the chat feature to the Namola Operator, you can tap on the red SOS button to reopen the chat messages.

 

 

Didn't find what you were looking for? Email our support desk or send us a WhatsApp to 063 708 4989