Namola Plus billing FAQ's

Everything you need to know about billing for your Namola Plus and Panic Tracker subscription

Namola billing takes place through the PayFast payment portal to ensure that all payments made are as secure as possible. 

 

Which account will my direct debit come off of every month

The card that you use to make your first purchase of Namola Plus or your Panic Tracker will be the card that is debited on a monthly basis. If you would like to change your card details, please follow these easy steps: 

 
1. Tap on the Profile icon on the far right-hand side of your screen.
2. Select on Manage Your Plan
3. Tap on Change Payment Method
4. Follow the instructions to enter your new card details.
5. Tap “Pay R0.00”

Which date will my direct debit come off of every month?

Billing is done on the 1st of the month. 

Can I change my debit order date? 

All billing for Namola Plus is done on the 1st of the month, and unfortunately cannot be changed at this stage. We do retry billing again on the 3rd of the month and then again on the 5th. On the 5th if your billing fails, then your account is suspended until we have received payment.
 
You are welcome to contact us at any stage and we can manually re-bill your account to reactivate your Namola Plus subscription.

 

What happens if I miss a payment?

If we are unable to bill you on the 5th of the month, then your Namola Plus account will be suspended. This means that you will not have access to Armed Response and Private Medical Response when you request assistance through the app, or with your Panic Tracker. But never fear, if you want to get back on track, just fill out this form and we will manually re-bill your account. Our team will let you know if the payment was successful and if your subscription is active once again. 

Can I make an EFT payment

We do not currently have an option to pay monthly for the app subscriptions via EFT as we use the secure payment gateway, PayFast, to ensure that your payment details remain safe.

I need to contact PayFast 

If you have a billing question, you are more than welcome to contact us with your query by filling out this form and we will get back to you as soon as possible. If, however if you would like to contact PayFast, you can do so on 021 300 4455

 

I need an invoice

PayFast will send you a receipt every month to confirm the Namola Plus transaction. They will also send you a receipt when you purchase a Namola Panic Tracker.
 
If there is a specific reason that you need an invoice, please fill in this form 
 

Paying with Capitec Cards:

Please note that the PayFast payment gateway currently only accepts the black Global Capitec Cards and Capitec Credit Cards. PayFast is aware this is an issue and they are working hard to resolve this issue directly with Capitec.
 
We are eagerly awaiting a resolution on this, as are many other consumers and retailers.