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      Namola Plus billing FAQ's

      Everything you need to know about billing for your Namola Plus and Panic Tracker subscription

      Namola has 3 different types of subscriptions that are billed in different ways. Please ensure you check what subscription you have before you read the following article: 

       

      The three types of billing: 

      1. Panic Tracker subscription 
      2. Namola Plus (App only) - This is the old system that some users may still be making use of
      3. Namola Plans (Individual, Couples, Family) (In-app purchases) - This is the new system that Namola has moved over to. 

      Panic Tracker subscriptions: 

      • Users are billed on the 1st of the month. If there are failed attempts then our system will try and bill users again on the 3rd and the 5th of the month. 
      • If your billing fails on the 3rd attempt your account will be suspended and you will need to contact Customer support to rectify this. 

      PLEASE NOTE: Panic Tracker subscriptions are billed through the PayFast platform.

       

      Namola Plans (Individual, Couples, Family) (In-app purchases)

      The new billing system for Namola allows users to upgrade their app using their in-app purchases. Namola Plans are purchased through your app store. The date that the purchase is made is the date that you will be billed going forward (for example, if you purchase the Namola Plan on the 7th of the month, you will be billed on the 7th of every month going forward). 

       

      PLEASE NOTE: Currently there is no way for Namola to change your billing date, except for you to cancel and re-purchase the plan on the day that you wish to be billed. 

       

      You are also welcome to contact your in-app store to see if they are able to change your billing date. 

       

      Namola Plus (App only): 

      This is the original way that Namola billed users for Namola Plus. To switch over to in-app purchases from the Payfast platform have a read of this article.

      • Users are billed on the 1st of the month. If there are failed attempts then our system will try and bill users again on the 3rd and the 5th of the month. 
      • If your billing fails on the 3rd attempt your account will be suspended and you will need to contact Customer support to rectify this. 

      PLEASE NOTE: Namola Plus (App only) subscriptions are billed through the PayFast platform.

      Which account will my direct debit come off of every month

      Panic Trackers and Namola (App only) subscriptions:

      The card that you use to make your first purchase of Namola Plus or your Panic Tracker will be the card that is debited on a monthly basis. If you would like to change your card details, please follow these easy steps: 

       
      To change your card details, please follow these easy steps:
      1. Tap on the Profile icon on the far right-hand side of your screen.
      2. Select on "Manage Plan"
      3. Tap on "Update Payment Card"
      4. Follow the instructions to enter your new card details.

       

      You must tap "Pay R0.00" to change the card details, and then insert your OTP when prompted to do so.

       
       

      Namola Plans (Individual, Couples, Family) (In-app purchases)

      The card that is linked to your in-app purchases (i.e. your app store) will be the card that is billed for your Namola Plus subscription.

      What happens if I miss a payment?

      If we are unable to bill you on the third attempt, then your subscription will be suspended. This means that you will not have access to Armed Response and Private Medical Response when you request assistance through the app, or with your Panic Tracker. But never fear, if you want to get back on track, just contact Customer Support for next steps

      Can I make an EFT payment

      We do not currently have an option to pay monthly for the app subscriptions via EFT. If you would like to purchase a longer subscription (1 year), please contact Customer Support.

      I need to contact PayFast 

      If you have a billing question, you are more than welcome to contact us with your query by filling out this form and we will get back to you as soon as possible. If, however if you would like to contact PayFast, you can do so on 021 300 4455

      I need an invoice

      Your billing platform should send you a receipt for your transaction every month.
      If there is a specific reason that you need an invoice, please fill in this form 
       

      Paying with Capitec Cards:

      Please note that the PayFast payment gateway currently only accepts the black Global Capitec Cards and Capitec Credit Cards. PayFast is aware this is an issue and they are working hard to resolve this issue directly with Capitec.
       
      We are eagerly awaiting a resolution on this, as are many other consumers and retailers.