Everything you need to know about billing for your Namola Plus and Panic Tracker subscription
Namola billing takes place through the PayFast payment portal to ensure that all payments made are as secure as possible.
Which account will my direct debit come off of every month
The card that you use to make your first purchase of Namola Plus or your Panic Tracker will be the card that is debited on a monthly basis. If you would like to change your card details, please follow these easy steps:
Which date will my direct debit come off of every month?
Billing is done on the 1st of the month.
Can I change my debit order date?
What happens if I miss a payment?
If we are unable to bill you on the 5th of the month, then your Namola Plus account will be suspended. This means that you will not have access to Armed Response and Private Medical Response when you request assistance through the app, or with your Panic Tracker. But never fear, if you want to get back on track, just fill out this form and we will manually re-bill your account. Our team will let you know if the payment was successful and if your subscription is active once again.
Can I make an EFT payment
We do not currently have an option to pay monthly for the app subscriptions via EFT as we use the secure payment gateway, PayFast, to ensure that your payment details remain safe.
I need to contact PayFast
If you have a billing question, you are more than welcome to contact us with your query by filling out this form and we will get back to you as soon as possible. If, however if you would like to contact PayFast, you can do so on 021 300 4455