Not receiving incidents on your Samsung device?

Troubleshooting the Namola Watch for Responders app

Our Namola Watch team have come across a few cases where Samsung users were not receiving any incident notifications. Below are some software versions where we've encountered this issue.

Desired behaviour 

The app must make a horn sound, vibrate and preferably send a push notification. If you are not receiving incidents in this manner, please consider changing the suggested settings in this article.

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Please navigate as follow

Settings > Apps > Find and select Namola Watch > Notifications >

Please note that there are different App Notification categories. I have listed the 4 popular ones: 

  1. Namola Watch Alerts
  2. Namola Watch Service Alerts
  3. Namola Watch Dispatch Alerts
  4. Namola Watch Background Service Alerts

Here is a list of sub-categories we came across within the four App notification categories mentioned above depending on your device’s software version.

Software version - Android 8 (Oreo)

Screenshot 2020-04-26 at 08.48.46

On

  • Make sure that this toggle button is activated/enabled

Importance

  • "Sound and pop up on screen"  is the desired setting to select

Sound

  • When an incident is reported you are supposed to be alerted by this horn sound. Namola Watch, unfortunately, does not allow you to customize your sound so it is important that you ensure “Default sound” is selected instead of any other sound options

Vibrate

  • It is a good idea to activate this toggle button in case you do not hear the alert sound

App icon badges

  • This setting is optional. It should display a number within a red tag on the Namola Watch icon to indicate that you have been sent an incident

On lock screen

  • Select "Show content"

Do not disturb custom exception (Allow notifications from this app while Do not disturb is set to allow custom exceptions)

  • Enable this setting to ensure you do not miss any notifications while you are "On Duty" within your Namola Watch app should Do not disturb be activated on your phone

Software version - Android 9 (Pie)

Screenshot 2020-04-26 at 11.39.07

Show notifications

  • Make sure this setting is enabled

Notification style

  • Select "Sound and pop-up"

Sound

  • When an incident is reported you are supposed to be alerted by this horn sound. Namola Watch, unfortunately, does not allow you to customize your sound so it is important that you ensure “Default sound” is selected instead of any other sound options

Vibrate

  • It is a good idea to activate this toggle button in case you do not hear the alert sound

App icon badges

  • This setting is optional. It should display a number within a red tag on the Namola Watch icon to indicate that you have been sent an incident

Lock screen

  • Select "Show content"

Ignore Do not disturb (Show these notifications even when Do not disturb is on)

Enable this setting to ensure you do not miss any notifications while you are "On Duty" within your Namola Watch app should Do not disturb be activated on your phone

 

Still not working? Email our Namola Watch team or send us a WhatsApp to 0766205025