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Namola Watch: Reporting incidents

Learn all there is to know about reporting emergency incidents via the Namola Watch App, including changing the location of the incident, sharing incident information and going off duty

You are able to report incidents to the Namola response centre via the Namola Watch app using these easy steps: 

  • Tap on the “Incidents” tab
  • At the very bottom, tap on “Describe incident”;
  • Add your incident and location details
  • Select “Send”

 

You can change the location of the incident that you are reporting using these easy steps: 

  • Tap on the “Incidents” tab
  • At the very bottom, tap on “Describe incident”;
  • Click on the map
    • You can either drag the pin to the correct location or you can search for a place or address in the search tab
  • Tap “Pick” in the top right corner to save the location 

 

Sharing incidents on other response channels:

Responders are welcome to share incident information if it will assist in getting the Namola user help faster. Namola, however, strongly discourages users from taking screenshots. Rather share an incident from within the app using the following steps:

  • Selected your incident 
  • Tap the “Share” button in the top right corner. 
  • You will be given the option of which app to share this location pin with.

 

If you would like to access information from your incident after the incident has been closed you can follow these steps: 

  • Go to the “Incident” tab 
  • Tap on “Recent”. This is where you see the log information of an incident.

Please be advised that an incident’s log will only be available for 24 hours after an incident was closed. If you need the log of an incident that is no longer available, please contact us

 

Should you not want to respond to incidents from Namola you can simply place yourself "Off Duty" inside the Namola Watch app. When you want to respond to incidents again, simply tap “On Duty”.

 

Didn't find what you were looking for? Email our support desk or send us a WhatsApp to 076 6205025