Who are they and what services do they provide?
Evergreen Lifestyle offers beautiful retirement accommodation and world class facilities and services. To support the safety and well being of their residents, Evergreen Lifestyle has included Namola in their emergency response by providing everyone with panic tracker devices and Namola Plus benefits.
The residents primary concern is medical assistance. The Namola panic tracker gives residents peace of mind knowing that at the touch of a button, a competent Namola operator will immediately attempt to contact them and verify their emergency. Should the user not answer, the Namola operator will immediately dispatch a private ambulance to their exact location via GPS tracking.
Evergreen residents all have medical aid cover and have provided Namola with details of any medical conditions they are dealing with. This information is only visible to the operators while the incident is open to best assist the medical response, thereafter those details are hidden from view to protect the resident's privacy.
Table of Contents
1. Steps to follow:2. Location and Access
3. Reporting on behalf of another
1. Steps to follow:
- User pushes Panic Tracker button > alert received at Namola > Call device > find out incident details (if possible)
NB: Even if the user is unreachable or can't speak - prepare for dispatch
- Categorise incident as per standard Namola protocol:
Go to Plus tab and - click 'dispatch' on the Evergreen tab. An SMS is automatically sent to:
Tiaan van der Spuy - 083 377 2937 (Evergreen Sitari Village Manager)
Mfundo Norawana - 062 358 0511 (Evergreen Sitari - Duty Manager)
Guin Lourens - 082 779 1726 (Evergreen Health - Nursing Manager)
- Dispatch to AURA Medical
Advise the dispatcher that the incident is at the Evergreen Lifestyle and advise that an ambulance is required immediately.
- Give the exact location of the patient. Include the what3words location, the locations coordinates
- Evergreen street address
- Full name of the patient
- A contact number on scene
- Once the ambulance has been dispatched, contact the main security control room number on 021 006 5911. If you are unable to reach the main security control, please contact 069 756 6041
Tell them: “I am calling from the Namola Control Room, we have dispatched an ambulance to a medical emergency in the Evergreen village."
Call the Village Manager phone on 083 377 2937 inform him about the emergency.
Provide the Village Manager with the name and street address of the patient.
Escalation Numbers
|
|
Contact |
Number |
Notes |
|
1 |
Tiaan Van der Spuy |
083 377 2937 |
Village Manager |
|
2 |
Mfundo Norawana |
062 358 0511 |
Duty Manager |
|
3 |
Guin Lourens |
082 779 1726 |
Nursing Manager |
2. Location and Access
NB: Evergreen Lifestyle Village is an access controlled retirement village located inside the Sitari Country Estate which is also access controlled.
If there is any difficulty establishing location, make sure to dispatch response first to Evergreen Sitari and then go back to confirming location while the response is on the way.
To get to the Evergreen Village you need to pass through the Evergreen Sitari Gate.
- Evergreen Sitari, Sitari Country Estate, 12 Larnaca Road, Macassar, 7130.
The Evergreen entrance boom gate is operated by security staff 24/7.
3. Reporting on behalf of another
Evergreen residents ONLY use the Namola Panic Tracker to report incidents for themselves with all their personal contact information, street address, and any medical conditions provided in the incident notes.
In the event that a resident requests assistance on behalf of another resident then operators will have to do the following:
- Confirm the location of the patient. Are they at their house or another location?
- Update the location on the incident from the caller's location to the patient location.
- All residential addresses can be found here
Proceed with the standard protocol from here