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Namola Operations during the lockdown

We are available and ready to get our users emergency assistance in lockdown. Read more on what Namola is doing to help South Africans during the lockdown, as well as more on Namola Plus and Namola Panic Trackers during the lockdown

Since midnight on Thursday 26 March, South Africa has been in 1 of 5 (5 being the most severe) possible levels of lockdown related to the ongoing global COVID-19 pandemic. will be in a general lockdown. Different levels of alert can be declared in specific provinces and districts based on epidemiological trends and the risk of infection. These will be communicated by government on an ongoing basis.

Currently, all of South Africa is in LEVEL 1 of lockdown.


Here’s what we can tell you from an emergency services point of view: 


Namola’s Response Centre is open

  • Namola’s Response Centre operators will remain available to serve our users in getting emergency response and information. We have made arrangements for safe, disinfected private transport and working environments, for their and their families’ protection.
  • Customer support will continue to operate normally during office hours as non-essential personnel have been equipped to work-from-home.


All Namola users: 

  • Continue to have free access to public emergency services such as police, fire & rescue and government ambulances through the Namola app during this time.
  • Continue to have free access to community emergency services such as CPF patrollers, NHW patrollers and volunteer organisations - SUBJECT to each organisation's operations in your area, and any government regulations  
  • We understand that incidents of domestic violence have increased over the lockdown. Namola is taking measures to work with the government and SAPS during this period to provide assistance to victims of domestic abuse. Should you be or know someone who is a victim of domestic abuse please make use of the Namola app or dial *134*7355# from any phone. 


Namola Plus users: 

  • Continue to have access to Private Armed Response and Private Emergency Medical Services during the lockdown.
  • In solidarity with our fellow South Africans, Namola reduced the cost of Namola Plus memberships from R49 to R39 per month for a period of 6 months (ending 30 September), to ensure that all South Africans have access to safety while South Africa is in a state of disaster. Please note: Pricing will return to R49 per month from 1 October 2020.
  • If you want additional protection and peace-of-mind during the lockdown and aren’t a Namola Plus member yet, feel free to upgrade inside the Namola app. First month free.


Namola Panic Trackers during lockdown

  • If you have a Panic Tracker, it will continue to function normally during the lockdown, and continue to provide you with access to Private Armed Response and Private Emergency Medical Services.
  • Users with Namola Panic Trackers were also granted a discount on subscription pricing from R79 to R69 per month, for a period of 6 months (ending 30 September 2020). Please note: Pricing will return to R79 per month from 1 October 2020.
  • Should you want to purchase a Namola Panic Tracker, you can do so directly through the Namola App, on our Web Store, or alternatively reach out to our support desk and we will gladly help. 

Didn't find what you were looking for? Email our support desk or send us a WhatsApp to 063 708 4989