Everything you need to know about cancelling your Namola Panic Tracker subscription
In order to cancel your Namola Panic Tracker subscription, we need to cancel the service to the sim card that is allocated to that Namola Panic Tracker. Cancelling the sim card means that the Namola Panic Tracker will no longer send signals to the Namola response centre when the SOS button is pushed.
We will also cancel your Namola Plus subscription which comes with the Namola Panic Tracker, which means that you will no longer have access to Armed Response and Private Medical Response in the event of an emergency (read more here on how you can purchase the Namola Plus app-only subscription and continue to have access to Armed Response and Private Medical Response anywhere, anytime).
Please note: Cancelling your Namola Panic Tracker makes it difficult to reactivate it in the future, which is why we would like to present you with several alternate options that are available to you before deciding on cancellation:
Option 1- Assigning it to a family member or friend.
Is there a family member or friend that you could give the device to? It is super simple to assign it to someone else. You can read how in this article.
Option 2: Pausing the subscription and then reactivating it
We can "pause" your subscription, which essentially involves making your sim card inactive. This usually works up to a period of 3 months, however there. is the chance that the service provider recycles the number, in which case you will need to send the Panic Tracker back to us at your cost to have the sim card replaced. There may be a small fee associated with the sim card, labour and the cost to ship the device back to you. If you would like to choose this option, please fill in this form
If neither of the above options suit you, then we will cancel the Panic Tracker and the sim card. To cancel your Namola Panic Tracker subscription please fill in this form and one of our Customer Support Specialists will get back to you.
If you would like cancel your Panic Tracker subscription but would still like to keep your access to Armed Response and Private Medical Response, please see below.
Upgrade to the Namola Plus app only option
For R49 a month, you can have access to Armed Response and Private Medical Response via your phone anywhere, anytime on your Namola app: